When you can't do a thing about it

I got chewed out by a customer today. She was upset that she ordered December 22nd and did not receive her shipment by Christmas. Ok, first of all, we only guaranteed shipment on time for Christmas eve if the order was placed by December 21st 9am PST U.S.A priority mail only. Now this customer lives in Canada. She chose priority mail. It did ship THE DAY SHE PURCHASED it. We really worked our hind ends off to try to get everything to our customers for Christmas. But no one, and I mean no one, can guarantee delivery through customs in 2 days unless you are paying an arm and a leg. She chose Global Priority mail at checkout which clearly states a minimum of 7 business days. Then calls and screams at me to refund her shipping because it did not get there 2 days... Can I ever just have a happy day where customers stop and let me know what I am doing right? The answer is yes. Because one bad egg can spoil the whole bunch, I started a folder. I go to look at this folder when other customers make me feel bad. Here are a few I can share:
"I just received my very first order from you, and I had to go back for more! The shipment came very quickly and I just love the outfits! Now my little girl will be the best dressed Silky Terrier on the block! Thank you!"

-Phyllis Oliver


"Thanks very much for my coat which my Aunty sent me from you guys!
I love to be warm and as I have to watch turf hockey and ice hockey here in Queenstown, New Zealand I need a warm jacket.

Love Kiri
( Jack Russell / Bichon Frise cross)"


That is just two. Any of our customers out there? Please know we really work hard and really do care that you get what you want and deliver the method you choose at checkout. We don't make a profit off shipping. We give you 3 options. 1. first class mail (1 full week in U.S., 3 full weeks outside the U.S.) 2. Priority mail. 3 days in the U.S. (7 business days outside the U.S.) and 3. Fedex 2 day. They all vary in prices according to what THOSE companies charge.

There is my vent for the day. Please remember you can always get the best dog clothes on our site: www.purecountrypetboutique.com You will get customer service and we will try our best to keep you happy. We just can't hand deliver your package ourselves... if we could, we would.